FAQ

How Do I Place An Order?

To place an order, browse our site, and click Add to Cart when you see an item that you like..When you're finished click Cart in the top right corner of the screen and proceed with the Checkout button.

Processing & Shipping

Please allow up to 3 business days for order processing. Orders placed on weekends and holidays will be processed the following business day. Regular orders ship within 3-7 business days - this is in addition to the order processing time of 2-3 business days. We charge a flat rate of $3.99 for all orders.

We ship most items USPS First class and USPS Priority Mail with tracking numbers. 

 

Secure Ordering & Payment Options

All payments are completed through Paypal and are 100% secure. You will be taken to Paypal to enter payment information. Paypal allows a variety of payment options for completing payment. Once payment is complete and we are notified of payment, we will process your order.

Please allow up to 3 days for order processing.

 

Returns & Refunds

Returns are accepted within 30 days of the date of delivery. All return items must be in perfect resaleable condition and NOT USED with ALL original packing materials. Please include your packing slip with the return packaging and we ask that you use a trackable shipping carrier such as UPS, FedEx, or USPS. You are responsible for the "cost of shipping" to return your order.  

You will send your returns to:

Addi & Jack Returns

13100 Hwy 144E #236

Richmond Hill, GA 31324

 

You will receive a refund within 30 days of when we receive your return.

 

Please contact us at addiandjack@gmail.com If a product arrives damaged, defective, or incorrect, we will arrange for a return shipment.

 

 

Privacy Policy

All personal information is kept within Addi & Jack for our use in processing your orders. Never at any time have we, nor will we, sell your email or other personal information to a third party. 

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Please read our policies carefully. Questions may be directed to us at custserv@addiandjack.com

Addi & Jack has the right to refuse or cancel any orders placed for product listed. We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is canceled, Addi & Jack will refund your money promptly. 

We reserve the right to change prices at any time without prior notice. We reserve the right to change these policies at any time without prior notice.

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